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| Here's a taste of
articles from recent issues: |
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We drove rep turnover down
and customer satisfaction up |
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We saved more customers by
cutting abandon rates 75% |
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Customer Service Week helped us give better service all year |
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We improved service when we got departments talking |
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Why reps can resolve 90% of questions on the first call |
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We tamed the toughest customers our own sales reps |
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Improve service: 3 tactics that give you the biggest payoff |
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We gave customers better service without adding cost |
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No more tug of war: Teaming with sales improved service |
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One call and done: We made a customer dream come true |
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How we got customers to tell us
what they really needed |
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We got everyone in our company
thinking service |
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Morale is up, abandon rates are down: How we did it |
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Answering every call on time we did it without more reps |
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Building internal support: How
it saved more customers |
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New data shows your job is tougher than ever:
Here's help |
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Our key to better service:
One call and done |
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We won more repeat business
- without increasing costs |
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| Check it out... |
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Click here to see what your peers are saying about The Customer Service Advantage | ||
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Click here to get an inside look at Fortune 1000 companies that are using CSA | ||
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Click here to see companies of all sizes that are using CSA | ||
Insights That Make A
Difference